Refund Policy
1. General terms
1.1
This Refund Policy applies to all Products purchased on the website vorahelp@gmail.com (the “Website”).
1.2
By purchasing a product on the Website, you accept the terms of this Refund Policy.
2. Right of withdrawal
2.1
In accordance with applicable law, you have 14 days from receipt of the Product to exercise your right of withdrawal.
2.2
To exercise this right, you must notify us of your decision in writing at vorahelp@gmail.com within that period.
3. Return conditions
3.1
Products must be returned in their original packaging and in perfect condition.
3.2
Return shipping costs are paid by the customer, except when the Product is defective or does not match the order.
3.3
The refund will be issued within 10 days of receipt of the returned Products.
4. Defective or non-conforming products
4.1
If a Product is defective or does not match your order, please contact us at vorahelp@gmail.com within 14 days of receiving the Product.
4.2
We will provide, at your choice, a full refund, including return shipping costs, or an exchange of the defective or non-conforming Product.
5. Partial or refused refunds
5.1
A refund may be partial or refused in the following cases:
a. The returned Product is not in its original condition.
b. The Product has been used excessively.
c. The Product was damaged through mishandling by the customer.
5.2
We reserve the right to refuse a refund if the conditions of this policy are not met.
6. Contact
6.1
For any question about our refund policy, contact us at: vorahelp@gmail.com.
By using our Website, you accept the terms of our Refund Policy.
We reserve the right to change this policy at any time. Changes take effect as soon as they are published on our Website.