Frequently asked questions
Where is my order?
Where is my order?
Once shipped, orders are usually delivered within 6 to 12 business days.
My tracking hasn't moved in days. Why?
My tracking hasn't moved in days. Why?
It's normal for tracking to stall for a few days in transit, usually while the package sits at a logistics hub or waits for the final carrier.
I didn't get my tracking email.
I didn't get my tracking email.
Check your Spam / Junk folder. The email is sent automatically when your order ships.
My product looks different from the one on the site.
My product looks different from the one on the site.
Packaging can vary now and then between production runs and available stock. The formula is exactly the same.
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